On this page:
- Profile (summary of professional skills and experience)
- Soft skills
- My worldview: Why my approach is “If it’s ‘international,’ then I want to know about it!”
- Click here to download the article about me from the University of Delaware ELI’s Holiday Newsletter (2010) – PDF
- University education in International Business, Marketing, Foreign Languages, with an MBA in International Management; and
- Professional development in web design and communications.
In addition, I regularly attend conferences to build upon my knowledge of my field, and I develop my skill set (particularly my technological skill set) through self-directed learning.
I have strong experience in the following areas:
- International student admissions and recruitment for a wide variety of programs (ESL, Undergraduate, Graduate, Conditional Admissions, Bridge, Pathways) at institutions in the U.S. and Canada (Québec);
- International marketing and cross-cultural communications;
- Immigration advising, with excellent knowledge of U.S. F-1 student visa regulations and the ability to interpret the “gray areas” to create/support institutional policy and practices; previously a SEVIS DSO;
- Management, including:
- Administration of the Admissions/Recruitment department at one of the largest and most respected Intensive English Programs (IEPs) in the U.S.;
- Special projects and events, both domestically and internationally; this includes planning complex events in other markets and bringing delegations for on-site visits;
- Integrated marketing management, including social media, proprietary websites, third party websites, email campaigns, listserv postings, telemarketing, and communications specific to students, agents, and/or sponsors;
- Personnel, including several full-time and some part-time staff members, as well as a larger “travel team” of recruitment personnel; goal setting, annual performance evaluations, hiring, and training;
- International recruitment planning, including selection of events and activities, promotions, complex travel plans, budget management, visa applications, shipping, logistical coordination, travel assignments, etc. for a large recruitment team (9-10 people);
- Establishment of fruitful business relationships, including the selection, vetting, training, and support of overseas recruitment agents, as well as the establishment of relationships with sponsoring organizations;
- Public speaking, including Marketing presentations, student visa seminars. orientation, conference presentations, and professional development workshops; this includes public speaking in English, French, Spanish, and Portuguese;
- Digital communications, including social media, website design and content management, online advertising, and blogs;
- Process improvement, using technology, knowledge of procedures, understanding of pertinent policies/practices/institutional history, feedback from stakeholders, and market analysis in order to implement changes and improve efficiency in a variety of areas (e.g., admissions, recruitment, student services, immigration advising, office management, paperless filing system, data management, etc.);
- Creation of marketing collateral, including digital and print advertising, brochures, email marketing campaigns, messaging, positioning, graphic design, conceptual design, and branding.
In addition, I have over 15 years of experience working in fast-paced environments, including an auction, and I can manage a wide variety and high volume of projects, tasks, and communications (i.e., email, phone) at once while still respecting deadlines and producing high-quality and detail-oriented work.
I thought this would be a more fun way to share some information about the soft skills that I would bring to the table! Please click on the image below to enlarge.
Why my approach is: “If it’s ‘international,’ then I want to know about it!”
My entire life has been full of international themes. I was born in a bilingual nation and my primary education took place via immersion in my second language. My family is from the Caribbean, and we are multiracial. I have studied languages enthusiastically, soaking up vocabulary and verb tenses the way that a sponge soaks up water. I love to travel, and my favorite memories almost always involved some type of exploration or adventure.
Knowing all of this, is it any wonder that the international themes of my childhood influenced my education and career?
I love to travel and to meet different kinds of people. Among my best friends, several have different religious beliefs, are speakers of other native languages, are racially diverse, and live around the world.
I studied International Business, Marketing, and several foreign languages while in university. Then, for a different kind of challenge, I pursued my MBA in International Management at a francophone university.
My experience pursuing my graduate studies taught me the importance of language for economic prosperity, peace, and understanding. It led me to work recruiting international students at one of the most respected Intensive English Programs (IEPs) in the USA (at a top-100 university), as well as at a top French-language university in Canada.
I enjoy learning about other cultures and their history, religions, economy, and more. For me, “fun reading” consists of The Economist (okay, okay, I admit that I also like romance, paranormal fiction, sci-fi, and mystery novels!).
Though there are areas of the world that face economic crisis, natural disasters, political upheaval, terrorist threats, sickness, poverty, war, and more, I am one of those optimistic people that still believes that international organizations can make a difference, that most human beings are fundamentally good, and that everyone can make a contribution to world peace and prosperity in their own way.
So, how do I try to make a contribution?
I have been building an internationally-focused career, putting my passion and energy into my work–because I believe that overseas study, international trade, and interconnected economies provide people with better opportunities and, ultimately, result in a better chance that we will pursue diplomatic solutions to our problems.
I actively study foreign languages–because, as Stephen Covey said, we will never understand each other unless we “seek first to understand, then to be understood.”
I travel as much as I can–because witnessing the circumstances of others helps me to better understand their perspective and world view.
Finally, I discuss these themes with people in my sphere of influence–because, every now and then, one of these conversations helps each of us to be a little more open to the world around us.